Return policy

Effective Date: August 2026

This Return & Refund Policy applies to food and dried fruit snack products purchased through smotayk.com. Because our products are food items, we follow specific return, refund, and replacement procedures designed to protect product safety and quality.

By completing a purchase through Smotayk, you acknowledge and agree to the terms outlined in this policy.

1. General Return Policy

For food safety and hygiene reasons, we generally do not accept returns of food products after delivery.

The following products are not eligible for return or refund:

• Opened, consumed, partially consumed, or partially used products

• Products returned due to personal taste preferences or dislike of flavor

• Products returned because of subjective dissatisfaction when the product matches its description

• Products that have expired or passed their best-before date after being properly received and stored by the customer

• Products damaged as a result of improper storage, handling, or use after delivery

If you have concerns about the condition of a product when it arrives, please contact us as soon as possible before consuming or discarding the affected product.

2. Eligible Refund or Replacement Situations

We may provide a refund or replacement when a product is confirmed to have been affected by an issue that occurred before or during delivery.

Eligible situations may include:

• Products damaged during transportation

• Products that arrive severely crushed or deformed

• Packaging that arrives leaking or substantially compromised

• Products that arrive spoiled or otherwise appear to have deteriorated before or during delivery

• Incorrect products sent due to a fulfillment error

• Missing products confirmed to be caused by an order fulfillment issue

Each request will be reviewed individually based on the circumstances and supporting evidence provided.

3. Reporting Time & Required Evidence

For damaged, defective, deteriorated, incorrect, or missing products, please contact us within 48 hours after delivery.

To help us review your request, please provide:

• Your order number

• A clear photo of the shipping package and shipping label

• Clear photos or videos showing the condition of the affected product

• Photos of the product packaging, including any visible damage or leakage

• A brief description of the issue

Additional information may be requested when necessary to properly investigate the claim.

Please do not dispose of the affected product or packaging before contacting us unless it presents a safety concern.

Claims submitted without sufficient information or supporting evidence may require additional review and may not be eligible for compensation.

4. Refund, Replacement & Reshipment Options

After reviewing your request, Smotayk may provide one of the following solutions depending on the nature and extent of the issue:

Refund

If a refund is approved, we may issue a full or partial refund to the original payment method, depending on the affected product and circumstances.

Replacement

Where appropriate and subject to product availability, we may offer a replacement for the affected product.

Reshipment

If the issue involves a missing or incorrectly fulfilled item, we may arrange a replacement shipment at no additional product cost.

The specific resolution will be determined based on the circumstances of each case.

5. Replacement & Reshipment Costs

When an item is confirmed to have been damaged, defective, spoiled, incorrectly shipped, or missing due to an error on our part or a carrier-related issue, Smotayk will generally cover the reasonable cost of the replacement shipment.

If a replacement or reshipment is requested because of circumstances attributable to the customer, such as an incorrect shipping address, refusal of delivery, failure to collect a package, or other customer-provided information errors, additional shipping or handling charges may apply.

Any applicable additional charges will be communicated to the customer before the replacement shipment is arranged.

6. Return Requirements

Because our products are food items, we generally do not require customers to return damaged, defective, or spoiled food products.

In exceptional circumstances, we may request additional information, photographs, or other evidence instead of requiring a physical return.

If a physical return is specifically requested by our customer service team, customers should follow the return instructions provided by Smotayk. Do not send products back to the business address without receiving prior authorization.

7. Return & Refund Process

To request a refund, replacement, or other after-sales solution:

Step 1: Contact us at [email protected] within the applicable reporting period.

Step 2: Provide your order number, a description of the issue, and the requested photos or videos.

Step 3: Our customer service team will review the information and may contact you if additional details are required.

Step 4: We generally aim to complete the initial review within 2–3 business days after receiving all required information.

Step 5: Once the request is approved, we will confirm the applicable resolution, such as a refund, replacement, or reshipment.

8. Refund Processing Time

Approved refunds will generally be issued to the original payment method used for the purchase.

After we initiate the refund, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, payment provider, or other financial institution.

Smotayk does not control the processing time of third-party financial institutions.

9. Replacement Processing Time

If a replacement or reshipment is approved, we generally aim to prepare the replacement order within 1–3 business days after approval and confirmation of the required shipping information.

The replacement shipment will then be delivered according to the applicable shipping method and estimated delivery timeframe.

Actual delivery times may vary due to carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

10. Customer Responsibilities

Customers are responsible for:

• Providing an accurate and complete shipping address

• Providing valid contact information when placing an order

• Checking delivered packages promptly

• Following appropriate product storage instructions

• Reviewing product and ingredient information before consumption

• Contacting us within the applicable reporting period if a problem is discovered

We are not responsible for issues caused by incorrect customer information, improper storage, improper handling, missed delivery, refusal of delivery, or delayed collection of a package.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has already been processed or dispatched, cancellation may no longer be possible and the request may instead be handled under the applicable return, refund, or after-sales provisions of this policy.

12. Policy Exceptions

Certain situations may require individual review. We reserve the right to consider reasonable exceptions where appropriate based on the specific circumstances, available evidence, product condition, and applicable requirements.

Approval of one refund, replacement, or other accommodation does not establish an obligation to provide the same resolution for unrelated future cases.

13. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

Any revised version will be posted on this page with an updated effective date. Your continued use of smotayk.com after an updated policy becomes effective constitutes your acknowledgment of the revised policy.

14. Contact Us

If you have questions about returns, refunds, replacements, damaged products, or other after-sales matters, please contact us:

FIBRAXO INC
7500 NW 25 ST # 237
DORAL, FL 33122
United States

Customer Support Email: [email protected]